hidjee's Privacy Policy — Your Data Is Our Responsibility
hidjee gives the highest priority to protecting your personal information. Read this policy for details on how we collect, use, and store your data.
Introduction and Purpose of This Policy
hidjee (referred to below as "we", "us", or "the platform") provides a trusted online gaming service for players in Bangladesh. We take the privacy of our users ("you" or "member") very seriously. This Privacy Policy ("Policy") explains what types of personal information hidjee collects, why it is collected, how it is used and stored, and what your rights are.
This Privacy Policy applies to the hidjee website (hidjee.lat), mobile platform, and all related services. By using our services, you agree to the terms of this policy. If you do not agree with this policy, please refrain from using our platform.
This policy may be updated from time to time. For significant changes, we will notify you by email or by posting a notice on the platform.
| Topic | Summary |
|---|---|
| Data Collection | Necessary information is collected from registration, transactions, and browsing |
| Data Use | For service improvement, security, and legal compliance |
| Data Sharing | With third parties only in specific circumstances |
| Security | SSL encryption and advanced security measures |
| Your Rights | You may request to view, correct, or delete your information |
What Information We Collect
hidjee collects only the information necessary to provide services, manage accounts, and meet legal obligations. We do not collect excessive or unnecessary information.
2.1 Registration and Identity Information
The following information is collected from you when opening an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred currency (BDT)
2.2 Identity Verification (KYC) Information
To ensure safe and responsible gaming and to comply with applicable law, we may request:
- A copy of your National ID (NID) or passport
- Proof of address
- Information to verify ownership of payment methods
This information is used solely for identity verification purposes and is stored securely.
2.3 Financial Transaction Information
The following information is recorded during deposit and withdrawal processes:
- Transaction date and amount
- Payment method (bKash, Nagad, Rocket, bank transfer)
- Mobile banking account number (partial, not full)
- Transaction reference ID
2.4 Technical and Browsing Information
Information collected automatically when you visit the platform:
- IP address
- Browser type and version
- Operating system
- Device identifier
- Cookies and session data
- Visit time and duration
2.5 Gaming Activity Information
To monitor your gaming experience and ensure responsible gaming:
- Game history and betting records
- Win and loss amounts
- Session duration and frequency
- Bonus and promotion usage history
2.6 Communication Information
When you contact our support team:
- Records of live chat conversations
- Content of email messages
- Details of complaints and requests
These records help us improve service quality and resolve disputes.
How We Use Your Information
hidjee uses collected information only for the specific and legitimate purposes listed below. We never sell your information or provide it to unauthorized third parties.
3.1 Service Operation and Improvement
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Providing bonuses, cashback, and VIP benefits
- Improving platform functionality and user experience
- Identifying and resolving technical issues
3.2 Security and Fraud Prevention
- Detecting unauthorized access to accounts
- Monitoring suspicious transactions
- Complying with Anti-Money Laundering (AML) policies
- Protecting users from fraudulent activity
3.3 Responsible Gaming
- Identifying players at risk of excessive gaming
- Verifying age to prevent access by those under 18
- Implementing voluntary self-exclusion requests
- Setting and monitoring gaming limits
3.4 Communication and Support
- Responding to your questions and complaints
- Sending important account-related notifications
- Sending transaction confirmation messages
- Informing you of relevant offers and promotions where you have given consent
3.5 Legal and Regulatory Compliance
- Complying with applicable laws and regulations
- Responding to lawful requests from courts or government authorities
- Maintaining records for audit and legal proceedings
Sharing Information with Third Parties
hidjee does not sell, rent, or commercially exchange your personal information. However, limited information may be shared with trusted partners in specific circumstances:
Payment Processors
Information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners. These partners follow strict data protection standards.
Game Software Providers
Providers such as PG Soft, Pragmatic Play, JILI, and Spribe receive minimal technical information to operate their games. They do not receive personally identifiable information.
Legal and Regulatory Authorities
Information may be provided pursuant to court orders, lawful requests from investigative agencies, or requirements under applicable law.
Technology Service Providers
Partners required for cloud hosting, data analytics, and cybersecurity services operate under strict confidentiality agreements.
Anti-Fraud Services
Specialized service providers for fraud and money laundering prevention may receive limited and encrypted information.
Corporate Restructuring
In the event of a business merger, acquisition, or asset transfer, information may be transferred after notifying you in advance.
Cookies and Tracking Technologies
The hidjee platform uses cookies and similar technologies to improve your browsing experience and support the smooth operation of the platform.
5.1 Types and Purpose of Cookies
- Essential Cookies: Required for login sessions and security. The platform cannot function properly without them.
- Functional Cookies: Remember your preferences, language, and settings.
- Analytics Cookies: Collect statistics about platform usage. This information is anonymous and aggregated.
- Security Cookies: Help detect fraud and unauthorized access.
5.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly. Essential cookies remain active at all times as they are required for the core functionality of the service.
Data Security Measures
hidjee follows the highest industry standards to protect your personal and financial information. Our security framework is multi-layered and regularly updated.
Technical Security
- 256-bit SSL/TLS encryption — applied to all data transfers
- Passwords stored using one-way hashing
- Two-Factor Authentication (Two-Factor Authentication)
- Firewall and Intrusion Detection System
- Regular Security Audits
Organizational Protection
- Data Access for Authorized Personnel Only
- Staff Training and Confidentiality Agreements
- Incident Response Plan (Incident Response Plan)
- Prompt Notification in Case of a Data Breach
Although we take the highest security measures, transmitting information over the internet is not entirely risk-free. We are always vigilant in protecting your data, but we cannot guarantee complete security. It is also your responsibility to keep your account password confidential and not share it with others.
Data Retention Period
hidjee retains your data only for as long as necessary. The retention period depends on the type of data and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal compliance and dispute resolution |
| Financial Transaction Records | Minimum 5 years | Financial regulatory requirements |
| KYC Documents | 5 years after the end of the relationship | AML law compliance |
| Gaming History | 3 years after account closure | Responsible gaming monitoring |
| Support Communications | 2 years from the date of contact | Service quality and dispute resolution |
| Cookies and session data | At end of session or maximum 1 year | Technical requirements |
At the end of the retention period, data is securely deleted or anonymized so that it can no longer be used to identify any individual.
Your Privacy Rights
hidjee respects your privacy rights. You have the following rights:
Right to Access Information
You may request to view and receive a copy of the personal information stored in your account at any time.
Right to Correction
If any of your information is incorrect, you may request a correction. We will update it as soon as possible.
Right to Deletion
In certain circumstances, you may request the deletion of your data. Some data may need to be retained due to legal obligations.
Right to Object to Processing
You may object to the processing of your data for specific purposes, particularly in the case of marketing communications.
Right to Restrict Processing
In certain circumstances, you may request a temporary restriction on the processing of your data.
Right to Data Portability
You may request a copy of your data in a structured, machine-readable format.
How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will verify your identity and respond to your request as soon as possible, generally within 30 days. Additional information may be requested for identity verification.
Protection of Minors
Age Restriction
hidjee services are for users aged 21 and above only. We do not knowingly collect personal information from minors. Age is verified at the time of registration, and additional verification measures are taken in cases of suspicion.
If we become aware that a minor is using our platform, that account will be closed immediately and the collected data will be deleted. Parents or guardians may contact our support team regarding any concerns about a minor's account.
International Data Transfers
International Servers and Data Centers
Some of hidjee's technology infrastructure may be located outside Bangladesh. In such cases, we ensure that:
- Data transfers always take place through encrypted channels
- The receiving party maintains adequate protection standards
- International data protection standards are followed
- Data processing agreements are signed with third parties
Policy Changes and Updates
Notice of Changes
hidjee reviews and updates this privacy policy from time to time. For significant changes, we will:
- Send a notification to the registered email address
- Display a notification upon login to the platform
- Note the date of the change at the top of the page
If you continue to use the platform after any changes, you will be considered to have agreed to the updated policy. If you do not agree to the changes, you may request the closure of your account.
Contact Us
For any questions or concerns related to privacy, or to exercise your rights, please contact us through the following:
Live Chat Support
Support is available in Bengali 7 days a week, 24 hours a day.
Related Policies and Information
Alongside this privacy policy, we encourage you to read our other important documents as well:
- Terms and Conditions — Overall terms for using the platform
- Responsible Gaming — Guidelines for safe gaming
- FAQ — Common questions and answers